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Complaints Policy

Complaints Policy

Vehicle Accessories endeavour to provide our customers with the very best service and products. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied; to ensure we are able to put things rights as soon as we can, Please inspect the work carried out and or parts supplied meets your requirements.

In the unlikely event there is anything you are not completely satisfied with, please let us know as soon as possible in order that we can rectify any problems promptly our contact details are below.

Call – 01173790279

Write to us at  (please request proof of receipt if posting)

Vehicle Accessories Ltd

Units 1-2

Rear of number 12

Emery Road

Brislington

Bristol

BS4 5PF

Email – sales@vehicle-accessories.net

We aim to respond within 2 days of receiving your complaint and where possible, we will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact

Which? Trusted traders in the first instance on 0333 241 3209.

 

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