Because we only use accredited engineers we will guarantee the installation of your product for the duration of ownership.
Parts supplied and installed
If you have paid for an item with installation and a problem with the equipment occurs, then contact us straight away to discuss the problem with our technical department who will advise you what to do.
Should a re-visit be required, we will arrange for an engineer to come and repair the fault free of charge.
(Please note this does not cover batteries, user error, broken or damaged equipment or equipment that has been tampered with or modified in any way).
On purchase we will offer you an additional 12 months warranty, you will be charged for this.
Should your equipment develop a fault in the second year please contact our technical department who will advise you.
Please note: In the second year only the equipment will be covered and a service callout will be charged.
All equipment supplied by Vehicle Accessories Ltd will be covered by our back to base 12 month warranty- unless installed by one of our accredited engineers or stated otherwise.
We will happily refund or exchange an un-opened product within 28 days of the purchase date. The product must be un-tampered with and we will not refund post and packaging costs. If you have cancelled the order without good reason a 20% admin fee, plus a restocking fee as we see fit.
Incorrectly supplied parts
If we have supplied an incorrect part we will happily replace it and refund your postage costs (receipt will be needed), upon receipt we will send out a replacement.
Should you return an item that has been opened, it will be checked against our records of serial and part numbers. If it is in a new condition we will exchange the item for another product or refund the money (minus a 20% admin fee and a repackaging fee as we see fit).
Products that have been fitted or used
On receipt of an item that has been used or installed within 30 days of the delivery date, it will be checked against our records of serial and part numbers. It will then be returned to our supplier for replacement. Once we recieve a replacement product we will happilly refund (minus a 20% admin fee).
Items returned after 30 days from delivery will be exchanged once checked against our records of serial and part numbers.
Post and packaging costs
Unfortunately we are not able to offer refunds or cover postage and packaging costs unless an item was sent in error, or as stated above.